Body Language in Cross Culture Communications

Mannerisms and Awareness

 One crucial part communication that is often overlooked is nonverbal communications. Research shows that gestures and eye contact are the two different areas that are used in different manners throughout many cultures. Therefore it is important for companies and prospective employee to practice correct way to handle nonverbal communication as to not offend other cultures. For instance, here in America we often wave with our hand and point with our finger at people or things we want. Other culture may find those gestures to be rude and offensive. In a culture such as Japan, finger to point towards another person because that gesture is considered rude is substituted with  gesture with an open hand, with palm facing up, toward the person.

Eye contact is another nonverbal communication that could be utilized differently throughout business cultures. In America eye contact is used to demonstrate honesty and straightforwardness. Nonetheless, in Middle Eastern and part of Asia, extended duration of eye contact can be looked at as rude or aggressive in various settings. Also in terms of gender, nonverbal communication in here in the states is pretty liberal and women are able to enjoy the same liberties as men in the business world. Yet, in other culture women may need to avoid eye contact altogether because lingering eye contact can be viewed as a sign of sexual interest. Understanding this aspect of intercultural communication will be observing the two of the "Ten Commandments of Intercultural Communications"::

 VII. Be aware of body language: learn the basic differences in the way people supplement their words with body movement;

VIII. Be aware of different etiquette rules or manners: what is polite in one culture may be considered rude in another;

Understanding these principles are valuable in communication, because it is the one  presentation in communication that has proved relevant through every technological innovation


Reference:

Article Source: http://EzineArticles.com/1202
study.com/academy/lesson/cross-cultural-communication-definition-strategies-examples.html

Managing Unhappy Employees

Resolving Workplace Issues

It is no secret that dispirited employee can hurt the level of high customer service need to run a business successfully and be detrimental to work environment. Here is how to address the issue. First thing you must keep in mind when addressing a disgruntled employee is to remain professional. Cool heads always prevail when dealing when navigating through hostile terrain such as angry employees. It is important to avoid raising your voice, swearing and mimicking the unwanted the behavior of your employee. As when negotiate with anyone a nice steady tone should be used to maintain a sense of common. Keep in mind, that often the situation is never personal, and a professional attitude is important for the situation and the representation of your company. Though it is important to keep a professional appearance, starting the dialogue with a friendly conversation can be helpful for the imminent difficult one. Also when the conversation starts, try not dominate. Effective communication starts with listening.

Timing is another aspect when addressing employee conflict. You should never let the problem fester. Noticing it and avoiding addressing it just gives the employee time for their attitude to fester which causes more problem within your team of employees. The quicker you can address the problem, the quicker you can avoid the the problem growing. Additionally, after the situation has been resolved with the disgruntled employee, do not let rumors spawn around around the company. Set aside time to inform the staff that the issue has been taken care of and that it is time for the staff to redirect their focus to business.

It also best that when communicating with the upset employee it done behind closed doors. A private setting is necessary.  Addressing the issue in the site of others could cause the employee to become embarrassed, thus possibly sparking their disgruntled fire. When it comes to being professional,  handling the situation as a matter that needs to be addressed privately with that employee. Maintaining control of the issue is a must in conflict resolution. If a disgruntled employee has the company stalled while everyone tries to deal with their drama, then they are being empowered which causes you to in essence to lose power. For production and teamwork sake it is important not to give that sort of power to a hostile employee. Maintain control with the conversation. Again remember tone is everything.

The best approach I believe in terms of a disgruntled employee thats been documented as having problems such as: performing at a substandard level, received numerous complaints from customers and coworkers, and displayed confrontational behavior which has created a hostile environment.. the best solution would be to create new incentive that may sir a better moral out of the employee.  For example, introduce maybe a new venue to give the employee a change pace and environment. See you can understand the reasoning for the change in attitude and see if his or her new needs can be reasonably accommodate. Most importantly, you should show that the employee work is valued and be there as a source encouragement. These tips should bring about a peace workplace.

Reference:

edcc.edu/counseling/documents/Conflict.pdf

4 Vital Media Technologies

Media Tech

Before reading the 4 forms of media that I have selected... I would like my readers to recognize that they share two vital traits: awareness and insight

Social Media

Social media is an expression that is used daily, but it can sometimes be hard to receive a complete understanding of social media. Social media has been the most impactful form of media in the past decade. Social media is now paired with almost every aspect of communication. Networks have used it to reach out to various audiences. Celebrities have used it a form of self branding. Many of us use social media as just another way to network instantly and from anywhere. So, when you the application that are being used within social sphere, it easy to conclude that social media has played a constructive role within our society. Social media has heightened awareness within the world unlike any other media technology platform. Social media has allowed us to become less isolated individuals. In a positive sense social media has help mold our society for the better. In many aspects social media has actively tried to side with the truth and relevant factors. Social media technologies take on various forms such as blogs, company networks, forums, products/services review, bookmarking, gaming, video sharing and virtual worlds. There is a growing trend towards using social media and monitoring tools that allow marketers to explore, follow, and examine conversations on the internet about their product or topics of interest. This can be useful when handling PR related tasks, promotional tracking, allowing users to evaluate return on various investments, and public commitments. There are various positive effects of social media and other internet based social networks such as documenting memories, learn about and explore things, advertising and form friendships.

News Ticker

News ticker have become a major part of broadcast. New ticker are  primarily horizontal, text-based display either in the form of a graphic that typically resides in the lower third of the screen space on a television station or network. The purpose of this aspect media is to display breaking new, recent events, minute by minute updates on scores and events. Most tickers are traditionally displayed in the form of crawling text running from right to left across the screen or building display, allowing for headlines of varying degrees of detail. News tickers have always been in previous broadcast use, but their usage peaked after the attacks on September 11, 2001. Since that time, many of the major news stations including CNN, Fox News, MSNBC, and others have continued to keep showing the news ticker almost continuously. The presentation of headlines or other information in a news ticker has become a common element of many different news networks. News tickers today have got evolve originally from ticker tape. Ticker tape was a rolling piece of paper that was mechanized to record the prices of stocks in Morse code so it could be transmitted over telegraph lines. The ticker tape was a revolution over the previously used hand-written recordings of stock prices. Ticker tape finally came to an end when the TV became a more efficient way to broadcast stock in the early 1950’s. NBC was first network to utilize the ticker in January 15, 1952. The ticker was not too popular to start off in broadcast and was quickly drop.

Camera

A camera, by the most basic of definitions, captures still photographs or video, either on film or digitally. Cameras are used in nearly every aspect of the media. Personal photography has been a part of the lives of many individuals for a long time. A photo not only represents a documentary of a person’s life, but creates sentimental value. Individuals use photography to capture feelings, events, experiences, and communicate with others. Cameras provide images to give individuals an image to news topics, advertisement, brands and etc. Cameras are used in every audience setting. Photographs and videos have become very important to communication, education and the protection of history. Cameras help sketch a tale in a way that words cannot. Videos and pictures assist in setting the story. The key things camera do within the media is protect the moment. Famous photographs of notable moments and events from history were made possible by the camera. The latest innovations not only support interactions of people with technology, but also facilitate new forms of interaction with others. Mobile phones and camera phones are examples of such technology. In current years, the primary function of mobile phones has changed from being a means of verbal or text communication to one that uses pictures to assist with an individual’s social life. Mobile phones that include camera and video features have changed the way individuals communicate, interact and outline their social activities. Camera’s on mobile phones help share a past and present moments using photos to begin social interaction with individuals.

Newspaper

The newspaper in these recent times is now consider primitive,  yet still offers one of the broadest reaches of mass media. According to the Concord Monitor Press, it is estimated that the average issue of a daily or Sunday newspaper reaches more adults than an average half-hour of prime-time television.  Also  the primary audience mainly older males that 45 years old or older. People who use newspaper  look for and forward to ads in newspapers, whereas they often resent advertising in other media. It can be used to keep up with the current event and avoid the complexities of new technologies. The newspaper was medium created after the book. Before newspapers, the book was one the first vehicles of mass communication. The book served as a orderly delivery system to distribute gathered information, which was ultimately great in terms of spreading information; yet, it was inefficient getting the information out in a timely matter. In the golden era of book, not many people had the luxury of conveniently accessing book, therefore a change was needed. In comes the newspaper, with its ability to quickly be dispersed to the masses while being cheap enough for everyone to afford. The greatest benefit that newspaper delivered on unlike it predecessor, was it’s daily consistency. Books can take months, even years to be produce. By the time the significant information is shared, a number of other events, discoveries and current issues have occurred. Newspapers purpose in our lives is vital, though sometime we take it for granted. Newspapers give us awareness. If newspapers were to suddenly go missing, we would not have a true picture of our surrounding. Without this awareness then we would not have proper incite on how to conduct our daily lives. Newspapers help broaden our knowledge and perspective. In a way you could say that newspaper were our first form of social media.