Managing Unhappy Employees

Resolving Workplace Issues

It is no secret that dispirited employee can hurt the level of high customer service need to run a business successfully and be detrimental to work environment. Here is how to address the issue. First thing you must keep in mind when addressing a disgruntled employee is to remain professional. Cool heads always prevail when dealing when navigating through hostile terrain such as angry employees. It is important to avoid raising your voice, swearing and mimicking the unwanted the behavior of your employee. As when negotiate with anyone a nice steady tone should be used to maintain a sense of common. Keep in mind, that often the situation is never personal, and a professional attitude is important for the situation and the representation of your company. Though it is important to keep a professional appearance, starting the dialogue with a friendly conversation can be helpful for the imminent difficult one. Also when the conversation starts, try not dominate. Effective communication starts with listening.

Timing is another aspect when addressing employee conflict. You should never let the problem fester. Noticing it and avoiding addressing it just gives the employee time for their attitude to fester which causes more problem within your team of employees. The quicker you can address the problem, the quicker you can avoid the the problem growing. Additionally, after the situation has been resolved with the disgruntled employee, do not let rumors spawn around around the company. Set aside time to inform the staff that the issue has been taken care of and that it is time for the staff to redirect their focus to business.

It also best that when communicating with the upset employee it done behind closed doors. A private setting is necessary.  Addressing the issue in the site of others could cause the employee to become embarrassed, thus possibly sparking their disgruntled fire. When it comes to being professional,  handling the situation as a matter that needs to be addressed privately with that employee. Maintaining control of the issue is a must in conflict resolution. If a disgruntled employee has the company stalled while everyone tries to deal with their drama, then they are being empowered which causes you to in essence to lose power. For production and teamwork sake it is important not to give that sort of power to a hostile employee. Maintain control with the conversation. Again remember tone is everything.

The best approach I believe in terms of a disgruntled employee thats been documented as having problems such as: performing at a substandard level, received numerous complaints from customers and coworkers, and displayed confrontational behavior which has created a hostile environment.. the best solution would be to create new incentive that may sir a better moral out of the employee.  For example, introduce maybe a new venue to give the employee a change pace and environment. See you can understand the reasoning for the change in attitude and see if his or her new needs can be reasonably accommodate. Most importantly, you should show that the employee work is valued and be there as a source encouragement. These tips should bring about a peace workplace.

Reference:

edcc.edu/counseling/documents/Conflict.pdf